Current Info
EVERYTHING IMPORTANT FOR YOUR STAY AT THE NATURPARKHOTEL
Dear guests,
we are very happy that the hotel and restaurant business is still open for business
In order to ensure the well-being of all our guests and our team, we have worked out all the hygiene requirements of the state government in a consistent infection protection concept, so that the virus is not given a chance in our house and nothing stands in the way of your time out with us...
We would therefore like to thank you in advance for your support in the following points:
Our Adjusted Cancellation Policy
a) when booking the non-refundable rate incl. price advantage.
no free cancellation possible, in case of cancellation 90 % of the total price will be charged as cancellation fee
b) when booking the normal/flexible rates for the period starting 10.01.2022
free cancellation possible up to 7 days before arrival, in case of cancellation from 6 to 4 days before arrival 50 % of the total price will be charged as cancellation fee and in case of cancellation from 3 days before arrival 80 % cancellation fee (except for public holidays and holiday periods - for separate cancellation conditions see point d)
c) for bookings over public holidays (incl. 1 August) and during the following holiday periods: 25.02.-05.03.2022; 22.12.-09.01.2022
free cancellation possible up to 28 days before arrival, in case of cancellation from 27 to 4 days before arrival 50 % of the total price will be charged as cancellation fee and in case of cancellation from 3 days before arrival 80 % cancellation fee will be charged
d) these conditions also apply in the event of changes to the number of rooms or persons, the time of arrival or departure.
e) all bookings of 4 rooms or more fall under the group provision - free cancellation possible up to 28 days prior to arrival, cancellation from 27 to 4 days prior to arrival will be charged 50% of the total price as cancellation fee and cancellation from 3 days prior to arrival will be charged 80% cancellation fee.
Our hygiene concept
Dear guests - Please note that there are currently the following service adjustments within the framework of our hygiene concept, in order to comply with the infection protection and to guarantee you the greatest possible safety.
before arrival
From 24.11.2021, Corona alert level II will apply in Baden-Württemberg, and from 27.12.2021 the new Corona regulation will apply:
Vaccinated and recovered persons have access to all areas with minimal restrictions. All that is required is to show the relevant proof of vaccination. At check-in, the vaccination certificate must not be older than 12 months, the convalescent certificate must not be "younger" than 14 days and older than 3 months. The yellow vaccination book is no longer permitted as of 01.12.2021. Only the QR code of the digital EU vaccination certificate may be presented.
For access to the restaurant (also hotel restaurant), 2G-Plus applies, i.e. vaccinated and convalescent persons also require a negative antigen or PCR test in addition to their vaccination and convalescent proof, which can be proven daily and is available at the reception for € 3.00. Alternatively, you may bring your own test and perform it on site.
The only exception is for vaccinated and recovered persons who have already received a booster vaccination or for whom the 2nd vaccination or recovery was less than 3 months ago. These do not need an antigen or PCR test.
At the hotel...
... you will experience our warm hospitality and homely atmosphere as always... even though the safety distance of 1.50m must be observed everywhere. For your own safety and ours, please note that you are required to wear a nose and mouth guard in all public areas of the hotel where the 1.50 m distance cannot be maintained.
In general, you can only come to us if you do not suffer from the known Covid19 symptoms. If in doubt, please get tested in advance. We thank you for your understanding and honesty in providing the information. If your health changes during your stay, we ask that you leave and seek medical attention immediately for the protection of other guests and staff.
We ask that you arrive between 2:30 - 6 pm and depart between 8:00 am and 11 am. Should you arrive or depart outside these times, we would be grateful for a short message or, in the case of an earlier check-out, we would ask you to settle the bill the evening before. Glass panes are installed at the reception for protection. You will find a disinfectant dispenser in the entrance area. We will only take your luggage to your room if you expressly request us to do so. Your room keys are disinfected in advance. In general, a tightened hygiene concept has been introduced throughout the hotel with regular cleaning and disinfection of potential transmission points, regular ventilation and regular inspections. In addition to the safety concept, our entire team has of course been trained in their specific areas of activity - in addition to general hygiene instructions.
In the room...
...your hotel room is thoroughly disinfected with a cold fogging machine and sufficiently aired before arrival. Our housekeeping team has been trained in accordance with the relevant regulations. We ask you to open the windows in your room on the day of check-out for the protection of our staff.
You are also welcome to use our garage for storing bicycles/motorbikes etc. If you wish to use the garage, you can do so with the keycard by holding it against the black knob and then turning it to the right (you can lock it in exactly the same way). The hotel accepts no liability for items left in the garage
in the restaurant...
...you will always be assigned your specially cleaned seat. Please always wear your mouth-nose protection on the way to your table, to the buffet and to the toilet. Please also observe the 1.50m distance rule when going to the toilets or at the breakfast buffet, for example. We kindly ask you to arrive at the restaurant between 6 pm and 7:30 pm for half board. Of course, you can also enjoy a nice aperitif, café or cocktail / digestif outside your meal time in our Schwarzwald EssBar.
We continue to offer breakfast (from 7:00 - 10:00 a.m.) as a buffet in accordance with the specified hygiene regulations. Before you go to the buffet, we kindly ask you to disinfect your hands thoroughly at the disinfection dispenser or to help yourself with a disposable glove. If it is important to you, we can also serve you everything - please speak to the service staff.
In the wellness area...
you still have the possibility to book all our massage & cosmetic offers in our Massage und Kosmetikstüble in the Waldhotel at the reception. The therapists will disinfect their hands immediately before your treatment and wear a mouth-nose protection at all times. Each massage table is also cleaned and disinfected before each guest. We kindly ask you to take an antigen test before the treatment and to wear a mouth-nose protection and to disinfect your hands before entering the treatment room.
The wellness area in our Vitalwelt is open daily from 14:30-18 hrs. You can use the indoor swimming pool in our partner hotel during the following times: 09:00 - 14:00 and 18:00 - 21:30. Please bring your bathrobe from your hotel room for a visit. We kindly ask you to keep to the 1.50 m distance rule as far as possible in the wellness areas. Please make sure that you always have a towel underneath you, both when taking a sauna and in the relaxation room or after bathing in the indoor pool.
In the outdoor area...
... we currently offer you an extended WohlFit© guest programme with further building blocks in nature such as trial cross-country skiing course, skating course (only with previous experience), snowshoe hike, breathing & relaxation exercises, mindfulness walks under special hygiene rules (registration via the reception) but also, of course, the service such as the rental of hiking maps/hiking equipment and snowshoes. Take advantage of the most beautiful wellness area in the world in the forests on our doorstep...
We would like to thank you for your support in following our Corona rules
and look forward to welcoming you soon!