EVERYTHING IMPORTANT FOR YOUR STAY AT THE NATURPARKHOTEL

Current Info

 

Dear guests,
 

We are delighted that you have decided to spend your holiday with us at the Naturparkhotel Grüner Baum.

 

If you would like to take advantage of our massage and beauty treatments at the Waldhotel during your stay, we recommend that you book these in advance by telephone or e-mail. 

As the Konus Card / Guest Card is printed out digitally, we need the following information in advance (at least one day before arrival) to ensure a smooth check-in process
Your full details, if you have not already provided them:

  • Surname, first name, date of birth, address (street, house number, postcode, place of residence)

  • Surname, first name, date of birth of accompanying person(s) (including children)

  • For guests from abroad, we also need the number of the identity card or passport 

  • If you have booked several rooms, we need this information for each room

  • If you are travelling on business, please let us know your full company address.

 

 

Our Cancellation Policy


a) when booking the non-refundable rate incl. price advantage. 
no free cancellation possible, in case of cancellation 90 % of the total price will be charged as cancellation fee

b) when booking the normal/flexible rates 
free cancellation possible up to 14 days before arrival, in case of cancellation from 13 to 4 days before arrival 50 % of the total price will be charged as cancellation fee and in case of cancellation from 3 days before arrival 80 % cancellation fee (except for public holidays and holiday periods - for separate cancellation conditions see point d)

c) for bookings over public holidays (incl. 1 August) and during the Christmas holidays and Carnival holiday  
free cancellation possible up to 28 days before arrival, in case of cancellation from 27 to 4 days before arrival 50 % of the total price will be charged as cancellation fee and in case of cancellation from 3 days before arrival 80 % cancellation fee will be charged

d) these conditions also apply in the event of changes to the number of rooms or persons, the time of arrival or departure.

e) all bookings of 4 rooms or more fall under the group provision - free cancellation possible up to 28 days prior to arrival, cancellation from 27 to 4 days prior to arrival will be charged 50% of the total price as cancellation fee and cancellation from 3 days prior to arrival will be charged 80% cancellation fee.